joia9's Privacy Policy

1. Introduction and Scope

joia9 is an online gaming and sports betting platform that provides services in Bangladesh. Protecting your privacy and ensuring the proper use of your personal information is our core responsibility. This privacy policy ("Policy") describes how joia9 collects, uses, stores, and discloses your information.

This policy applies to all services provided through the joia9 website (joia9.cam), mobile applications, and other digital services. By registering or using our platform, you are agreeing to the terms of this privacy policy.

We handle your information with the utmost respect and care. Our goal is to create a transparent and trustworthy environment where you can play with peace of mind.

2. What Information We Collect

joia9 collects various types of information from different sources. This collection process is fully transparent and is carried out with the aim of improving the quality of service for you.

2.1 Registration Information

When you create an account on joia9, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Preferred currency (BDT — Bangladeshi Taka)
• Username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

For the purpose of account verification and fraud prevention, we may request the following documents in certain circumstances:

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Financial Transaction Information

For deposits and withdrawals, we retain information related to transactions, which includes:

• Transaction amount and date
• Payment method (bKash, Nagad, Rocket, Upay)
• Partial mobile banking account details (for security purposes)
• Transaction reference number

2.4 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Page view history and duration
• Game play history and statistics
• Login and logout times

3. Use and Purpose of Information

joia9 uses the information it collects about you only for the following legitimate and transparent purposes:

3.1 Account Management

• Creating and keeping your account active
• Login and identity verification
• Sending password recovery and security alerts

3.2 Financial Transaction Processing

• Processing deposit and withdrawal requests
• Preventing fraud and money laundering (in compliance with AML policy)
• Maintaining transaction records

3.3 Service Improvement

• Analysing and improving user experience
• Planning new games and features
• Identifying and resolving technical issues

3.4 Communication and Support

• Sending important account notifications
• Providing live chat and email support
• Information about promotional offers and bonuses (with your consent)

3.5 Legal and Regulatory Compliance

• Ensuring compliance with applicable laws
• Dispute resolution and defence against legal claims
• Implementing responsible gaming measures

4. Data Retention and Deletion

We retain your information only for as long as necessary or as required by law.

For active accounts, your information will be retained for the duration of service. Even after an account is closed, financial and identity-related information may be retained for a specified period (generally 5 to 7 years) in accordance with legal and regulatory requirements.

After the designated retention period has ended, we permanently delete your information using secure methods or anonymise it so that it is no longer associated with you.

5. Sharing Information with Third Parties

joia9 does not sell your personal information or transfer it to unauthorised third parties. However, certain information may be shared in the following circumstances:

5.1 Payment Processors

Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to process financial transactions. These organisations are governed by their own privacy policies.

5.2 Technology Partners

Game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) deliver gaming services on the platform. Technical information related to gameplay may be processed in their systems.

5.3 Legal Authorities

We may be required to provide necessary information in response to court orders, legal proceedings, or legitimate requests from government authorities.

5.4 Business Transfers

If there is any change to joia9's business structure (such as a merger or acquisition), your information may be transferred to a successor entity, though all terms of this policy will continue to apply.

6. Cookies and Tracking Policy

Cookies and similar technologies are used on the joia9 website to enhance your browsing experience and to help operate our platform effectively.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain your login session, manage security tokens, and remember your language preferences. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as your favourite game categories, display settings, and similar choices.

6.3 Analytics Cookies

These cookies are used to analyse the use of our platform and to improve the quality of service. The information collected is analysed in aggregated form and is not personally identifiable.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functions of the platform.

7. Your Rights and Control

As a user of joia9, you have the following rights over your own information:

7.1 Right to Access

You have the right to receive a copy of the information we hold about you. We will provide this information within 30 days of your request.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as soon as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications or profiling purposes. We will stop the relevant processing upon your request.

7.5 Right to Data Portability

You may receive your information in a structured, commonly used format that can be transferred to another platform.

To exercise these rights, email [email protected] or contact our live chat support.

8. Technical Security Measures

joia9 uses industry-leading security technology to protect your personal information.

8.1 Encryption Technology

SSL/TLS encryption technology is used during data transfer on our platform. Stored information is protected with AES-256 bit encryption. Passwords are always stored in hashed form and no joia9 staff member can view them.

8.2 Access Controls

Only authorised staff have access to your information and they are bound by strict confidentiality agreements. We conduct regular access audits.

8.3 Security Monitoring

Our system is under 24/7 security monitoring. If any suspicious activity is detected, alerts are automatically triggered and the necessary steps are taken.

8.4 Response to Data Breaches

If a data security breach ever occurs, we will notify affected users as quickly as possible in accordance with our legal obligations and take the necessary steps to limit the damage.

9. Child Protection Policy

joia9 is an adult gaming platform intended only for users aged 21 and above. We do not intentionally collect any information from minors.

Age verification during registration is mandatory. If we find evidence that a user is under 21, that account will be immediately closed and the associated information will be deleted.

If you believe a minor is using our platform, please let us know at [email protected].

10. Policy Changes and Updates

joia9 reserves the right to update this privacy policy from time to time. This policy may be revised due to business changes, the adoption of new technology, or changes in the law.

For any significant changes, we will notify you in advance — by email or through a notice on the platform. If you continue using the platform after the changes, this will be considered your acceptance of the updated policy.

With each update, the "Last Updated" date at the top of the page will be changed. We recommend that you review this policy regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We aim to respond to all privacy-related requests sent by email within 7 business days. For urgent matters, please reach us on our 24/7 live chat, where our Bengali-speaking support team is always ready.

We are committed to protecting your privacy. We believe that transparency and trustworthiness are the foundation of our relationship with our users. We are always working to make your experience at joia9 safe and enjoyable.